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Privacy

Signals are committed to maintaining the trust and confidence of our customers.  All data you share with us is kept private and not shared with other companies for marketing purposes.  

More details on what information we gather and hold can be found in this privacy notice.

Types of data we collect

Website Cookies

Like most websites Signals website uses cookies to collect information.  This includes information about browsing behaviour and information about pages viewed, products purchased and the customer journey around our website.

Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse our website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website. 

We do not use cookies to collect or record information on your name, address or other contact details.

Google Analytics

When someone visits www.signals.org.uk we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way, which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our e-newsletter, we collect some basic personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We only keep this data until you unsubscribe and we never rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our newsletter emails or by emailing our data protection officer Diane Bishop through info@signals.org.uk

Ticketing Data

You can book events, courses or workshops with Signals in two ways;

• Via our website and the ticketing system www.eventbrite.co.uk.

Eventbrite is a ticketing and registration platform and you will be asked for some personal data when making a booking, this data will without limitation include, your name, address, email address, if paying for an event/course/workshop you will need to supply financial information such as credit/debit card number, expiry date and billing address. 

For more info please see Eventbrite’s Privacy Policy.

Signals also asks for some additional information from our customers, such as the name, age and any SEN requirements of the participant and how the person booking found out about the event/course/workshop. Signals does not store this information it is stored within Eventbrite.  This personal information is captured with the sole purpose of understanding our participants needs and will not be used in any other manner other than to inform Signals staff of event/course/workshop requirements.

• Booking over the phone.

Signals staff will take the call and ask for some personal information such as the participants name, age and any SEN requirements of the participant and how the person booking found out about the event/course/workshop.  To take a payment we will also have to ask for financial information such as credit/debit card number, expiry date and billing address.

This financial information is captured with the sole purpose of taking payments for events/courses/workshops all other personal information is used to understand our participants needs and will not be used in any other manner other than to inform Signals staff of event/course/workshop requirements. 

Please be assured that we do not share your personal details with any other company.

Access to your personal information

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Diane Bishop at info@signals.org.uk

This privacy notice is reviewed yearly. 

You also have the right to complain to the ICO if you think there is an issue with the way we are handling your data.
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